A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many years or losing them to your competitors. Customers want to[...]

When I started in this industry, most copiers were still using liquid toner and premix. You could always tell who had utilized these devices by the stains on the carpet in front of them. Once copiers transitioned over to dry ink, people were delighted. At least until the secretary had to dump the waste toner from[...]