Customer Support Response Times

A successful business usually has an outstanding customer service department. Nothing can make or break a company faster than customer service. Your ability and response time to resolve an issue can mean keeping your customer happy and a client for many years or losing them to your competitors. Customers want to[...]

It’s the Last Mile That Counts: Valuing Customer Experience When Selecting a Solution Provider

Businesses know that customer experience (CX) is quickly becoming the key differentiator among brands. In fact, according to Gartner, when it comes to making a purchase, 65% of people find customer experience more important than price. So when a business is in the market for an AI-driven automation solution for its[...]

Why Choose an Office Hardware Dealer versus a Manufacturer

INDEPENDENT DEALERS

How the Copier has Transitioned from a Commodity to a Vital Information Management Tool

When I started in this industry, most copiers were still using liquid toner and premix. You could always tell who had utilized these devices by the stains on the carpet in front of them. Once copiers transitioned over to dry ink, people were delighted. At least until the secretary had to dump the waste toner from[...]

How To Improve Working Capital And Supplier/Customer Relations

Many companies today are looking for ways to strengthen customer and vendor relationships as well as improve working capital. Here are two ideas that can do just that.